Our engagements to you 

Replacements

We endeavor to find the best nanny for your family and hope it will be a perfect match for you. However if a problem does arise with a candidate or if circumstances change within the first 4 months, we will find a replacement free of charge.

Satisfaction guarantee

 If no suitable replacement is found, we have an extensive refund policy.  
We are the only French agency in London that offer a refund policy – and this fits with our values: being transparent and fair with our clients.